FREQUENTLY ASKED QUESTIONS

We have documented TIANDY worldwide installation and commisioning highlights adding our own experience for our customers. you will find the answers of most common tricks here, otherwise do not hesitate to contact us through our online chat or thicketing system.

TIANDY FAQ

We have documented TIANDY worldwide installation and commisioning highlights adding our own experience for our customers. you will find the answers of most common tricks here. if this is the first time you are installing TIANDY products, we highly recommend you to read the user manuals in detail. beside if you have some problems in terms of integration, first check if your product firmware is up to date. after all these, if you did not find the answers of your questions, kindly please do not hesitate to contact us through our online chat or thicketing system. our technical team will back to you just in a minute.

PDF Files

TIANDY USER MANUALS

VMS, NVR & Cameras

please check our complete documentry for the whole TIANDY products including Easy 7 VMS, NVR's and cameras if ths is the first time you are installing our products.

1. Cameras
1.1. How to change the PTZ power board.
1.2. How to customize alarm sound for an old EW PTZ camera.
1.3. How to get package by wireshark when the camera login is failed.
1.5. How to set motion alarm recording (via the camera).
1.6. How to set the tracking zoom rate.
1.7. How to reset the camera password.
1.8. How to add Tiandy cameras in Hikvision NVR Onvif.
1.9. How to add Tiandy cameras in Hikvision NVR Plug & Play.
1.10. How to add Tiandy cameras to the Dahua NVR.
1.11. How do Tiandy color maker cameras perform?

Integrated with Super large Aperture and large sensor size, Tiandy ColorMaker cameras are able to capture details in low light condition. Using warm light supplemental light for extremely dark scenarios, ColorMaker cameras guarantee colorful images whenever you want in dark scenes.

1.12. How to link white light with AEW at night time
  • Configuration—Alarm Management – Motion Alarm
  • Click Enable
  • Choose Double Light from Link Type drop-down list
1.13. Its impossible to focus on near objects

The minimum of focus distance is 6cm for outdoor environments. If you use for indoor, please adjust to 50cm

1.14. Camera Live View is black !?
  • If the camera compression codec is H.265 and that of NVR is H.264, live view will be black.
  • Check that the NVR supports the IP camera resolution.
  • Check that network is OK.
1.15. How to update camera firmware
  • Update by NVR IE
  • Login to the NVR using Internet Explorer web browser
  • Configuration—Advanced Set – System Maintenance; click Browse
  • Choose the firmware you want use and then click upgrade
2. NVR's
2.1. How to operate face recognition NVR (via IE).
2.2. How to operate face recognition NVR (via UI).
2.3. How to reset the NVR password.
2.4. How to set motion alarm recording (via NVR).
2.5. How to Update NVR firmware
  • Update by NVR IE
  • Login to the NVR using Internet Explorer web browser
  • Configuration—Advanced Set – System Maintenance; click Browse
  • Choose the firmware you want use
  • Click Upgrade
2.6. The added IP camera to the Tiandy NVR is not online!?
  • Make sure the camera is on and the network is OK.
  • Make sure that username and password is correct.
  • Check the NVR bandwidth. The camera bitrate should be less than that of NVR.
2.7. How to set motion detection in the Tiandy NVR

Path: Alarm → MD
Handle this → Check it to enable the motion detection
Sensitivity → Set sensitivity of motion detection
Schedule → Setup schedule for targeted event
Video Rec → To make a linkage between alarm and recording
Alarm Out → To make a linkage between alarm and alarm host
Snapshot → To make a linkage between alarm and capture snapshot pictures Area Setup

3. SOFTWARE
3.1. How to calculate the recording storage by SearchConfig Tool.
3.2. How to set 2channels face server.
3.3. How to set alarm-in linking preset.
3.4. How to set face detection.
3.5. How to set recording in SD card for web5 and web6.
3.6. How to set the cruise in Easy7.
3.7. How to test 3D function using CGI tool.
3.8. How to update firmware.
3.9. How to backup device list in EasyLive.
3.10. How to basically operate EasyLive.
3.11. How to change EasyLive area.
3.12. How to change time zone in EasyLive.
3.13. How to set alarms in EasyLive.
3.14. How to add IPC to EasyLive.
3.15. How to add IPC to EasyLive.
3.16. How to upload face snapshot to library in Easy7

As shown in the below video, in Easy7 CMS settings panel, check the Attendance and Smart Application, then click save…  Learn more below:

 

3.17. How to set alarm link to cruise.

Still Looking For The Answer ?

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1-888-868-9085

175 West Beaver Creek Rd Unit 32, Richmond Hill, ON L4B 3M1