Frequently asked questions
How To
How to Set Up Case Security Cameras and NVRs
We have documented CASE worldwide installation and commissioning highlights adding our own experience for our customers. you will find the answers to the most common tricks here, otherwise do not hesitate to contact us through our online chat or ticketing system.
CASE FAQ
Milesight is a fast-growing high-tech company delivering smart IoT and video surveillance products with a focus on IoT technologies, including Artificial Intelligence, 5G and LoRaWAN®, since 2011.
With improved sensing capability and advanced IoT insights, Milesight help customers worldwide optimize their business operation in a more efficient and sustainable way. In collaboration with Milesight, Anabon committed to building open ecosystems and accelerating IoT strategies to the next level.
Milesight adapts to each and every products and applications demand from global market and has now provided services over 120+ countries and regions, creating a wide spectrum of complete end-to-end solutions, including retail, government, industry, education, commercial, and agriculture.
CASE USER MANUALS
VMS, NVR & Cameras
please check our complete documentary for the whole CASE products including CASE Station VMS, NVR’s and cameras if this is the first time you are installing our products.
1. CAMERAS
- 1.1
How to change the PTZ power board.
- 1.2
How to customize alarm sound for an old EW PTZ camera.
- 1.3
PDF
- 1.4
How to Install the SD card in a PTZ camera.
2 PDFs
- 1.5
PDF
- 1.6
How to set the tracking zoom rate.
- 1.7
How to reset the camera password.
- 1.8
PDF
- 1.9
PDF
- 1.10
How to add Case cameras to the Dahua NVR.
- 1.11
How do Case color maker cameras perform?
Integrated with Super large Aperture and large sensor size, Case ColorMaker cameras are able to capture details in low light condition. Using warm light supplemental light for extremely dark scenarios, ColorMaker cameras guarantee colorful images whenever you want in dark scenes. - 1.12
How to link white light with AEW at night time
- Configuration—Alarm Management – Motion Alarm
- Click Enable
- Choose Double Light from Link Type drop-down list
- 1.13
Its impossible to focus on near objects
The minimum of focus distance is 6cm for outdoor environments. If you use for indoor, please adjust to 50cm - 1.14
Camera Live View is black !?
- If the camera compression codec is H.265 and that of NVR is H.264, live view will be black.
- Check that the NVR supports the IP camera resolution.
- Check that network is OK.
- 1.15
How to update camera firmware
- Update by NVR IE
- Login to the NVR using Internet Explorer web browser
- Configuration—Advanced Set – System Maintenance; click Browse
- Choose the firmware you want use and then click upgrade
2. NVR’S
- 2.1
How to operate face recognition NVR (via IE).
- 2.2
How to operate face recognition NVR (via UI).
- 2.3
PDF
- 2.4
PDF
- 2.5
How to Update NVR firmware
- Update by NVR IE
- Login to the NVR using Internet Explorer web browser
- Configuration—Advanced Set – System Maintenance; click Browse
- Choose the firmware you want use
- Click Upgrade
- 2.6
The added IP camera to the Case NVR is not online!?
- Make sure the camera is on and the network is OK.
- Make sure that username and password is correct.
- Check the NVR bandwidth. The camera bitrate should be less than that of NVR.
3. SOFTWARE
- 3.1
PDF
- 3.2
PDF
- 3.3
PDF
- 3.4
How to set face detection.
- 3.5
How to set recording in SD card for web5 and web6.
- 3.6
How to set the cruise in Easy7.
- 3.7
PDF
- 3.8
How to update firmware.
- 3.9
PDF
- 3.10
PDF
- 3.11
PDF
- 3.12
PDF
- 3.13
How to set alarms in EasyLive.
- 3.14
Video
- 3.15
Video
- 3.16
How to upload face snapshot to library in Easy7
The original video for this tutorial is no longer available.
For help uploading face snapshots to your library, contact Anabon Technical Support. Please include your device model and software version.
- 3.17
Video
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