Quick answer: CASE cameras and CASE NVRs carry a 6-year warranty. CASE PTZ cameras carry a 3-year warranty. CASE accessories carry unlimited warranty. Hard drives are supported through back-to-back manufacturer warranty. State the term per category on every proposal line, never as one blanket number, and route every claim through you, the installer, with Anabon coordinating behind the scenes.
What is the exact CASE warranty statement?
There is one approved sentence, and it is the only version that belongs in a quote, a proposal, a bid response or a handover document:
CASE cameras and CASE NVRs carry a 6-year warranty. CASE PTZ cameras carry a 3-year warranty. CASE accessories carry unlimited warranty. Hard drives are supported through back-to-back manufacturer warranty.
Broken out by category, with the exceptions that most often get missed:
| Category | Warranty term | Examples (exact SKUs) |
|---|---|---|
| CASE cameras (fixed IP: dome, turret, bullet, special cameras) | 6-year | CS-I4SV S-2.8mm, CS-I8XQ II-2.8mm, CS-I86V I-180, CS-I8WS SD-2.8mm, CS-I2PN S-3.7mm |
| CASE NVRs (including AI NVRs) | 6-year | CS-N105 P4H-AI, CS-N220 P16H-AI, CS-N440 P16H-AI, CS-N880 H-AI |
| CASE PTZ cameras / speed domes (including thermal and panoramic PTZ) | 3-year | CS-P44S 25XA, CS-P48 63X, CS-P88 44X, CS-P66V 25XA-180, CS-P58 T-44X |
| CASE accessories (PoE switches, injectors, mounts, junction boxes) | Unlimited | CS-POE33024PF, CS-POE33108PF, CS-H1108PLS, CS-PSE3301AC, CS-P54BM V5/V3.0 |
| Hard drives (installed in a CASE NVR or supplied with it) | Back-to-back manufacturer warranty | Any surveillance-class drive; the drive maker’s own term and process apply |
| CASE WiFi cameras | 3-year as printed in the 2027 Q1 catalog; never 6-year | Channel-only line; confirm the term per SKU before quoting |
| CASE Project Series (CSP- prefix: explosion-proof, thermal, solar trailers, radars) | No term stated until Anabon confirms it in writing for the project | CSP-S2560H4L, CSP-I4LQ I-LPR-8-32mm |
Read the SKU, not the product photo. A thermal PTZ such as the CS-P58 T-44X is a PTZ camera and carries 3-year; a 180° dual-lens turret such as the CS-I86V I-180 is a camera and carries 6-year. The prefix tells you the last row: anything beginning CSP- is project-quoted and gets no term in writing until Anabon has confirmed it for that project.
Why “by category” and never a blanket “6 years on everything”?
The two warranty errors that come up most often in proposals are “6-year on everything” and the wrong PTZ term. Both are easy to make when a sales sheet is written in a hurry, and both land on you, not on the distributor, because the proposal is your document and your customer’s contract reference.
- A blanket “6-year warranty on all CASE products” overstates the PTZ term by three years. On a parking lot with two laser PTZ units, that is a promise you cannot pass through if a unit fails in year five.
- A blanket statement also understates the accessories. Switches, injectors, mounts and junction boxes carry unlimited warranty, which is a stronger line in a proposal than “6 years” and costs nothing to state correctly.
- A blanket statement silently includes the hard drive. The drive is not a CASE product. It is supported back-to-back through the drive maker’s warranty, which has its own term and process. Writing “6-year” over a drive is a common way an NVR line turns into a dispute.
- A catalog page for a Project Series item may show a badge, but the term is confirmed per project. Availability, certificates, lead time and warranty term for any CSP- item are confirmed by Anabon in writing before you promise them.
Exactness is also what makes the warranty usable as a selling point. A consultant or procurement officer comparing bids will accept a category table and will challenge a slogan. The category table is the one that survives the review.
Which products are the exceptions: CASE WiFi cameras and the CASE Project Series?
CASE WiFi cameras: 3-year as printed, never 6-year
The CASE WiFi camera SKUs are printed with a 3-year badge in the 2027 Q1 catalog. They are sold through installers, dealers and approved business accounts only, like every CASE product, and the 6-year camera term does not extend to them. If a WiFi unit appears on your schedule, write “3-year as printed” or confirm the term with Anabon before you quote; never carry the 6-year camera line across to it.
CASE Project Series (CSP-): no term until confirmed in writing
Explosion-proof cameras, thermal solutions, solar trailers and radars carry the CSP- prefix and are quoted per project. For these items, state no warranty term, no availability, no certificate and no lead time in your proposal until Anabon has confirmed them in writing for that project. The correct proposal wording is “warranty term, availability and certification confirmed per project in writing by Anabon.” That sentence protects you when the badge on a catalog page and the confirmation for your project differ.
Hard drives: back-to-back manufacturer warranty
“Back-to-back” means the warranty you pass to your customer is the drive maker’s own warranty, with that maker’s term and conditions, and Anabon supports the claim through that process rather than under a CASE term. Record the drive model and serial number at commissioning; a drive claim needs them, and the NVR serial number alone is not enough.
How do you write the warranty into a proposal?
Put the term on each line of the camera schedule and bill of materials, next to the SKU, instead of one sentence at the end of the document. The camera schedule and bill of materials template has a column for it. A worked example:
| Line | SKU | Category | Write this | Not this |
|---|---|---|---|---|
| 1 | CS-I8XQ II-2.8mm | Camera | 6-year warranty | “Lifetime” or “6 years on all equipment” |
| 2 | CS-N220 P16H-AI | NVR | 6-year warranty (recorder only) | “6-year warranty including storage” |
| 3 | Surveillance HDD | Hard drive | Back-to-back manufacturer warranty | Any CASE term |
| 4 | CS-P88 44X | PTZ camera | 3-year warranty | 6-year warranty |
| 5 | CS-POE33024PF | Accessory | Unlimited warranty | “Same as cameras” |
| 6 | CSP-S2560H4L | Project Series | Term confirmed per project in writing by Anabon | Any number copied from a catalog page |
Three more rules for the proposal text:
- Separate product warranty from your labor warranty. The CASE term covers the product. Your workmanship warranty is your own commercial decision and should be a separate clause so the customer does not read “6-year” as six years of free site visits.
- Name the service route. One line: “Warranty and technical service for this system are provided through [your company]. Anabon supports us through its installer, dealer and business-account network.” The customer then knows whom to call.
- Keep the jurisdiction clause generic. Your contract with the customer is governed by state law (US) / provincial law (Canada) and may carry implied terms of its own; the CASE term describes the product warranty you pass through, not your contract. Verify the local requirement with your own advisor.
How does a warranty claim flow through you?
Warranty support flows through the installer, dealer or approved business account, never directly to the end user. The sequence is the same for a camera, an NVR, a PTZ unit or a switch:
- Your customer reports the fault to you. You confirm it on site or remotely, rule out power, cabling and configuration, and note the firmware version.
- You open the case with Anabon under your business account through technical support, with the SKU, serial number, purchase reference, a description of the fault and any logs or photos.
- Anabon coordinates the warranty and RMA process with you. Any authorized replacement or repair goes through you, not to your customer.
- You reinstall, reconfigure and close the loop with the customer. The site history and the relationship stay with you.
If an end user contacts Anabon directly, the answer is always the same: “For warranty and service, please contact the installer or company that supplied your system. Anabon supports warranty and technical service through our installer, dealer, and business-account network.” Anabon does not take over your customer, including on large projects and tenders, where it supports you behind the scenes.
Keep a per-site record of SKU, serial number, firmware version, install date and drive model from day one. It turns a year-five claim into a ten-minute task. The guide on who Anabon is and what it does for installers covers the rest of the partner relationship.
How to use this with your customers
Say it exactly: “CASE cameras and CASE NVRs carry a 6-year warranty. CASE PTZ cameras carry a 3-year warranty. CASE accessories carry unlimited warranty. Hard drives are supported through back-to-back manufacturer warranty.” Then add the route: “Warranty and service on your system go through us, and Anabon supports us behind the scenes.” If the system includes a Project Series item, say that its term is confirmed in writing for this project, and attach that confirmation to the handover file.
FAQ
Is the CASE warranty 6 years on everything?
No. CASE cameras and CASE NVRs carry a 6-year warranty, CASE PTZ cameras carry a 3-year warranty, CASE accessories carry unlimited warranty, and hard drives are supported through back-to-back manufacturer warranty. CASE WiFi cameras are printed with a 3-year term, and Project Series items with the CSP- prefix carry no stated term until Anabon confirms it in writing for the project.
What is the warranty on a CASE PTZ camera such as the CS-P88 44X?
CASE PTZ cameras carry a 3-year warranty. That applies to every speed dome and PTZ unit, including the laser PTZ models CS-P48 63X and CS-P88 44X, the thermal PTZ CS-P58 T-44X and the panoramic PTZ CS-P66V 25XA-180. Write 3-year on the PTZ line of your proposal even when the cameras on the lines above it carry 6-year.
Do CASE PoE switches, mounts and junction boxes have a warranty?
Yes. CASE accessories carry unlimited warranty, which covers the PoE switches such as the CS-POE33024PF and CS-H1108PLS, the CS-PSE3301AC injector, and the mounts and junction boxes such as the CS-P54BM V5/V3.0. State “unlimited warranty” on those proposal lines; it is a stronger statement than copying the 6-year camera term across to them.
What about the hard drive inside the NVR?
The hard drive is not covered by the CASE NVR term. Hard drives are supported through back-to-back manufacturer warranty, meaning the drive maker’s own term and process apply and Anabon supports the claim through that route. Write the NVR line as “6-year warranty (recorder only)” and the drive line separately, and record the drive model and serial number at commissioning.
What warranty applies to CASE Project Series products?
None is stated in advance. Explosion-proof cameras, thermal solutions, solar trailers and radars carry the CSP- prefix and are quoted per project; warranty term, availability, certificates and lead time are confirmed by Anabon in writing for that project. Do not copy a badge from a catalog page into a bid. Write “confirmed per project in writing” and attach the confirmation when it arrives.
Can my customer call Anabon directly for a warranty claim?
No. Warranty support goes through the installer or dealer. Your customer contacts you, you open the case under your business account, and Anabon supports you behind the scenes through the approved warranty process. An end user who contacts Anabon is told: “For warranty and service, please contact the installer or company that supplied your system.”
