Anabon field guides · Surveillance Knowledge
How Anabon works with installers, dealers and business accounts: warranty by category, RMA, private pricing, demo policy and project support.
What installers and dealers need from the CASE Catalog 2027 Q1: the new SKUs and their printed specs, the legacy models that must not appear in a quote, how to spell a SKU and which document wins.
Compliance documentation as a partner service: what a per-SKU, per-project pack from Anabon contains, when to ask for it in the bid cycle and how it keeps a compliance-sensitive bid from bouncing.
How Anabon supports installers, integrators and dealers (not end users): the channels to use, what is in scope, the end-user redirect wording and how to escalate a request that is not moving.
Anabon’s project review for installers, integrators and dealers: which opportunities to bring before you decline them, what is checked, what comes back to you, and an illustrative example.
Who can open an Anabon business account, what to have ready for the business validation, the steps from application to first order, and what the account gives you once it is approved.
The exact 90-day demo test policy, the four camera families in the CASE demo kit, how to run an evaluation that answers real questions, and why it is not a general return policy.
CASE pricing does not appear publicly online. Here is the policy in plain words, what it protects for installers and dealers, how you get private pricing, and what to do when you find a public listing.
How a CASE warranty claim moves from your customer's call to a repaired or replacement unit: the steps, the details to send, and why you stay the only contact your customer deals with.
The exact CASE warranty statement by category, the exceptions (WiFi cameras, Project Series, hard drives), how to write it into a proposal line by line, and why every claim flows through the installer.
Anabon Security Inc. is a North American B2B distributor of CASE and other professional security brands. Here is what that means for installers, integrators and dealers, who can open an account, and how to start.
