Quick answer: Use Anabon’s warranty position by category as a starting point, then confirm the written terms for the exact SKU/revision and order. Standard camera/NVR, PTZ, Wi-Fi, powered accessories, project products and installed hard drives must not inherit one blanket term. Keep product coverage separate from your labour/service agreement and route support through the responsible installer or approved business account.
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What is the exact CASE warranty statement?
Anabon’s approved general category wording is below. It is not a substitute for the exact product/order terms or the exceptions in this guide. Before using a term in a quote or bid, identify the complete SKU and confirm any product-specific conditions in writing: Use Anabon Downloads for available revision-specific product resources; request written order terms separately.
CASE cameras and CASE NVRs carry a 6-year warranty. CASE PTZ cameras carry a 3-year warranty. CASE accessories carry unlimited warranty. Hard drives are supported through back-to-back manufacturer warranty.
Use the general policy together with the current catalog’s product-specific rows. In particular, the powered network products below show six-year catalog badges and must not simply inherit “unlimited” because they sit in an accessories section. Confirm the controlling written terms for the actual revision/order:
| Product/category | Starting position or catalog row | Before you quote |
|---|---|---|
| Standard CASE fixed IP cameras / NVRs | General policy:6-year; e.g.CS-I4SV S-2.8mm and CS-N220 P16H-AI; exact product exceptions apply | Complete SKU, revision and written coverage/conditions |
| CASE PTZ cameras | General policy:3-year; e.g.CS-P44S 25XA and CS-P88 44X catalog badges | Exact PTZ identity and applicable written terms |
| Wi-Fi camera models in catalog PDF38–44 | 3-year badges, not blanket6-year | Exact Wi-Fi model and ordering/support terms |
| Eligible mounts / junction boxes / other accessories | General accessories position:unlimited; subject to exact terms | Verify eligibility and scope; not automatic unlimited labour or every powered accessory |
| Powered network products:CS-H1108PLS,CS-POE33024PF,CS-POE33108PF,CS-PSE3301AC,CS-PD5202 | Current catalog PDF62–66 shows6-year badges | Obtain exact written order terms; do not apply the general unlimited-accessory row automatically |
| CS-VIK 27 intercom kit | Current catalog PDF49 shows6-year badge | Confirm exact kit/revision, components and terms rather than infer from its Wi-Fi interface |
| Hard drives | Back-to-back applicable drive-manufacturer warranty | Drive model/revision, purchase and maker’s conditions; not the recorder term |
| Project Series / project-quoted equipment | Term confirmed in writing for the actual project | Current exact equipment, availability, documentation and coverage; absence of a quoted term is not a statement of no warranty |
Use the full identity and actual product row, not the photo, camera shape or prefix alone. A thermal PTZ and a fixed thermal camera are different categories, and a Wi-Fi interface does not make an intercom kit one of the Wi-Fi camera models. A CSP/project line needs project-specific confirmation; do not promote a retired or unverified SKU as an available current example. Keep that identity in the controlled asset record described in the installer CRM guide.
Why “by category” and never a blanket “6 years on everything”?
A blanket number can misstate both product coverage and your service obligation. Quote the exact product/order terms alongside the SKU and keep your labour, travel, commissioning and service agreement separate. A headline category statement cannot settle a model-specific claim.
- Do not apply a six-year fixed-camera/NVR category statement to every PTZ or Wi-Fi camera.
- Do not apply “unlimited accessories” automatically to every switch, injector, splitter or kit. Current product-specific catalog badges and written terms need checking.
- Keep installed storage separate: the hard drive follows its applicable manufacturer term/process, not automatically the recorder term.
- Confirm project equipment, documentation, availability and warranty for the actual project. A badge is not proof of stock, lead time, universal compliance or claim approval.
A useful proposal gives the reviewer the full SKU, applicable term, supporting written reference and service route. If a general category and product-specific material leave the term unclear, obtain Anabon’s written clarification before promising it; do not select the longer number by default.
Which products are the exceptions: CASE WiFi cameras and the CASE Project Series?
CASE WiFi cameras: 3-year as printed, never 6-year
The current catalog’s Wi-Fi camera pages (physical PDF38–44) show three-year badges. Confirm the exact model/revision and written conditions before quoting; do not transfer the standard fixed-camera six-year position to those models. This is a product-family distinction, not a rule that any device with a Wi-Fi interface has the same term. For a fixed-camera comparison, see the CS-I4SV S-2.8mm spotlight; its different model badge does not transfer here.
CASE Project Series (CSP-): no term until confirmed in writing
For project-quoted equipment, get the exact current model, warranty term, availability, lead time and required project documentation in writing before making the commitment. A CSP prefix helps identify some project equipment but is not a complete technical/category decision. Use “warranty and project terms subject to written confirmation for the listed equipment” while clarification is pending; do not represent that as no warranty or a verified certificate.
Hard drives: back-to-back manufacturer warranty
Hard-drive support follows the applicable drive manufacturer’s warranty term, conditions and process through the business-account channel. Record the actual drive identity, purchase/install information and applicable evidence. The recorder serial alone does not identify the drive or establish eligibility, replacement timing or data recovery.
How do you write the warranty into a proposal?
Give every bill-of-materials line its full SKU/revision, applicable written warranty reference and scope. Separate recorder and drive lines and flag unconfirmed project terms before submission. The camera schedule and bill of materials template provides the project record; use the actual approved confirmation rather than copying this table as a contract.
| Proposal line | How to state it | Avoid |
|---|---|---|
| Standard camera / recorder | Exact confirmed product term and reference; recorder excludes separate HDD terms | “Six years on all equipment” |
| PTZ / Wi-Fi camera | Exact applicable product/category term and conditions | Inheriting a standard fixed-camera term |
| PoE switch / injector / splitter | Exact written product/order term; current catalog badges above are six-year | Automatic unlimited coverage from the accessories heading |
| Eligible passive accessory | Confirmed eligible scope and term under the applicable accessory policy | Unlimited labour/site visits or every accessory assumed eligible |
| Hard drive | Applicable drive-manufacturer warranty reference | Recorder warranty including all storage |
| Project product / kit | Exact confirmed equipment/component terms and project reference | An unverified number, retired SKU or promised availability |
Three more rules for the proposal text:
- Separate product coverage from your labour, travel, installation and service obligations; state exactly what your own agreement includes.
- Name the partner service route: the installer or supplying/service company is the end user’s primary contact, supported by Anabon through its business-account channel.
- Use the actual written product/order and customer-contract terms. Have your adviser review project-specific obligations where needed; a blog summary does not amend them or waive applicable rights.
How does a warranty claim flow through you?
Anabon’s warranty and technical service operate through installers, integrators, dealers and approved business accounts. The actual diagnostic, verification and RMA requirements can differ by product/case; do not promise one fixed replacement sequence or automatic approval:
- Receive the customer’s report and preserve relevant recording/data where needed. Record the actual symptom and controlled tests without making unsupported repairs.
- Open the case through the responsible business account with the exact SKU/revision/serial, purchase reference and necessary redacted evidence in a private channel.
- Have Anabon confirm the applicable coverage, required diagnosis, authorization and repair/replacement route for that case.
- Agree downtime, shipping, installation/service scope and any data-preservation limits before proceeding.
- Complete authorized work and verify required recording, playback and access; retain the actual outcome and any unresolved follow-up.
If an end user contacts Anabon directly, the answer is always the same: “For warranty and service, please contact the installer or company that supplied your system. Anabon supports warranty and technical service through our installer, dealer, and business-account network.” Anabon does not take over your customer, including on large projects and tenders, where it supports you behind the scenes. Use the partner support route when explaining service responsibilities.
Keep controlled purchase, device/drive, revision/firmware and service records from commissioning onwards. They can help a later assessment but do not guarantee a ten-minute claim or coverage. Who Anabon is and what it does for installers explains the channel relationship.
How to use this with your customers
Explain the general category position, then show the actual terms for each listed product, including powered accessories, Wi-Fi, kits, storage and project exceptions. Tell the customer whom to contact and what your separate service agreement covers. Attach the current written confirmation where required instead of promising one number or replacement outcome for the whole system.
FAQ
Is the CASE warranty 6 years on everything?
No. The approved general position distinguishes standard cameras/NVRs, PTZ, accessories and drives; current Wi-Fi and powered-accessory/kit rows also need product-specific checks. Use the table and exact written order terms rather than extending a category number to everything. Project terms must be confirmed for the actual equipment and order.
What is the warranty on a CASE PTZ camera such as the CS-P88 44X?
The general CASE PTZ position is three years; CS-P88 44X and CS-P44S 25XA have three-year catalog badges. Confirm full SKU/revision, written conditions and the actual claim scope before quoting. Do not infer a fixed-camera term from a PTZ’s sensor, thermal function or panoramic view.
Do CASE PoE switches, mounts and junction boxes have a warranty?
There is a general unlimited-accessories position, but do not extend it automatically to every powered product. Current catalog PDF62–66 shows six-year badges for the listed PoE switch models, injector and splitter. Obtain the actual written terms for that SKU/order; confirm eligible passive accessories separately. No product term automatically promises unlimited labour or free site visits.
What about the hard drive inside the NVR?
The installed drive follows its applicable manufacturer warranty, not automatically the recorder’s term. Record it as a separate product with its actual model/purchase reference and written conditions. Confirm the recorder coverage separately; warranty is not a backup or data-recovery guarantee.
What warranty applies to CASE Project Series products?
Obtain the warranty and other project terms in writing for the exact current equipment and order. Until confirmed, mark the term as pending written confirmation rather than copying a badge or saying no warranty exists. Do not promise stock, certificates or lead time from a project-series label.
Can my customer call Anabon directly for a warranty claim?
No. Warranty support goes through the installer or dealer. Your customer contacts you, you open the case under your business account, and Anabon supports you behind the scenes through the approved warranty process. An end user who contacts Anabon is told: “For warranty and service, please contact the installer or company that supplied your system.” The security camera partner program explains the business relationship.
References
- Anabon: exact model and revision documents
- Anabon Technical Support
