Quick answer: Anabon Security Inc. is a North American B2B distributor of CASE and other professional security brands, selling only to installers, integrators, dealers, low-voltage contractors and approved business accounts in the US and Canada. For a partner, that means one trade source for CASE cameras, NVRs, PTZ cameras and accessories, plus technical support, warranty and RMA coordination, project design assistance and compliance documentation behind the scenes. Pricing is private, behind login and direct quotes, and the end-user relationship stays with you.
What is Anabon, in the approved words?
Procurement reviewers, consultants and your own customers will ask who stands behind the product. Use one of the two approved descriptions, exactly as written, in your proposals and bid forms:
Anabon Security Inc. is a North American B2B distributor of CASE and other professional security brands.
Anabon is a key North American distribution and channel partner for CASE.
A third sentence explains the working relationship: “Anabon distributes, supports, and develops the CASE brand in North America.” Anabon is a distribution and channel partner for CASE; CASE Global Inc. is the company behind the CASE brand. Anabon’s work is the North American channel: product distribution, dealer and installer support, technical guidance, product training, project design assistance, warranty and RMA coordination, channel pricing support, compliance documentation support and sourcing support for the partners who install and service CASE systems.
Why the exact wording matters: a bid that describes the supplier inaccurately can be challenged in a procurement review, and a customer who hears three versions of “who is behind this camera” loses confidence in the installer. Copy the sentence; do not improvise it.
What does a distribution and channel partner actually do for you?
“Distributor” undersells the job. The table lists each role the way it shows up on a real installation.
| Role | What it means on your job | When to use it |
|---|---|---|
| Product distribution | CASE cameras, NVRs, PTZ cameras, PoE switches, mounts and junction boxes through one approved trade account | Every order; bundle the mounts and boxes so the technician is not waiting on site for a bracket |
| Technical support | Configuration, troubleshooting, firmware and compatibility questions answered for your technicians | During commissioning and after handover |
| Warranty and RMA coordination | Anabon runs the warranty process with you; your customer only ever calls you | From the first service call onward |
| Project design assistance | Camera selection, NVR channel and bandwidth sizing, storage, PoE budget, mounts and lens choices | Before you quote, especially on a job larger than your usual |
| Product training | Product training for your technicians and sales staff on the CASE line | When you add CASE or add new staff |
| Compliance documentation support | Per-SKU documentation and project-specific confirmation for compliance-sensitive bids | At quote, proposal and bid stage, before you answer the consultant |
| Private pricing | Pricing through login, your approved business account and direct quotes; nothing public | Every quote you build |
Project design assistance: bring the drawings, not a finished bill of materials
The most useful moment to involve Anabon is before the quote, while the camera count, the NVR and the network are still open. A review checks channel count against the recorder, incoming bandwidth against the camera streams, PoE budget against the camera load and storage against the retention the customer expects. Two printed figures show the kind of numbers that get checked: the CS-N220 P16H-AI is printed as a 20-channel NVR with 16 PoE ports and 160 Mbps incoming bandwidth (120 Mbps with AI on); the CS-POE33024PF is printed as a 24-port Gigabit PoE switch with 30 W per port and a 400 W or 600 W total budget. A design review confirms such figures per SKU before they go into a proposal.
Compliance documentation: the document is the answer
For NDAA and FCC Covered List requirements (US) and Canadian procurement requirements (case by case), the wording to use is this: “CASE offers NDAA-compliant options for compliance-sensitive projects. Anabon confirms the exact products and provides the official compliance documentation for each project.” If a customer asks where a product comes from, the answer is the same: “Product documentation is supplied per SKU. For any project with origin, NDAA, or other compliance requirements, Anabon provides the official per-SKU documentation and project-specific confirmation — the document is the answer, so your bid survives a procurement review.” Never state that every product is compliant; ask for the documentation for the SKUs on your schedule. See NDAA compliance for installers for what Section 889 requires.
Demo: test before you standardize
“For approved demo products we provide a 90-day test period under the approved demo return process. This is not a general return policy.” Use it to put one night-color turret or one AI NVR on a real site before you change the line you quote every week. Ask for the approved demo process through your business account or contact us.
How does Anabon protect your margin and your customer relationship?
This is the question most partners ask first, and the full answer is always the same four parts: “Four ways, all documented. Anabon is strictly B2B and never sells to your customer. CASE pricing never appears publicly — any displayed price must sit above the announced MSRP — so your customer cannot find a number to beat you with. Your real pricing is private, behind login and direct quotes. And support, warranty, and project help flow through you, so the relationship stays yours.”
In practice: “CASE is a channel-protected line. CASE pricing does not appear publicly online. You receive private pricing through login, your approved business account, and direct quotes — so your customer only ever sees the price you decide to quote.” No CASE sell price appears in any public online location, not on Anabon’s own sites, in ads or in PDFs, and partners do not publish one either.
Warranty follows the same route. “CASE cameras and CASE NVRs carry a 6-year warranty. CASE PTZ cameras carry a 3-year warranty. CASE accessories carry unlimited warranty. Hard drives are supported through back-to-back manufacturer warranty.” You make the claim and Anabon coordinates it with you; your customer is never redirected to Anabon. The exceptions are covered in CASE warranty by category.
Who can open a business account with Anabon, and who can’t?
Anabon is strictly B2B in both the US and Canada. An approved business account is for the trade:
- Professional and independent security installers
- System integrators and IT/security integrators
- Alarm and security companies adding video
- Low-voltage contractors
- Access control, gate, parking and HOA specialists
- Resellers, dealers, sales agents and project representatives
Anabon does not sell to end users: property owners, facility managers buying for their own building, or anyone installing for themselves. Anabon does not bypass the installer, including on tenders, bids and large projects, where it supports the partner behind the scenes and the end-user relationship stays with the partner. If an end user reaches this page: “For warranty and service, please contact the installer or company that supplied your system. Anabon supports warranty and technical service through our installer, dealer, and business-account network.”
Two situations are a poor fit, and it is better to know up front: a business that wants to advertise CASE pricing publicly, and a business that wants Anabon to deal with its end customer directly. Both conflict with the channel rules that protect every other partner.
How do you start working with Anabon?
- Apply for a business account at account.anabon.com. Identify your company and your trade; approval is for businesses in the categories above, not for individuals buying for their own premises.
- Log in for private pricing. “Yes — here is your access. Apply once for an approved business account, log in, and quote from your own numbers, or send the project and we return a direct quote. Public price is not your price.”
- Send your first project for review. Drawings or a site description, camera count, retention, network layout and any compliance wording from the specification. A review before the quote prevents the undersized NVR and the overloaded PoE switch.
- Test on an approved demo. Use the 90-day test period under the approved demo return process on a live site before you standardize.
- Request documentation when a bid needs it. Per-SKU compliance documentation and spec sheets, at quote stage rather than after award.
- Route service through your account. Technical questions and warranty cases go through technical support under your business account, so the site history stays with you.
“Bring us the opportunity before you say no.” A job with a thermal requirement, an explosion-proof zone, a long-range PTZ or a compliance clause you have not handled before is a reason to call, not a reason to decline.
How to use this with your customers
When a customer asks who is behind the system, say: “The CASE line on this project is supplied through Anabon Security Inc., a North American B2B distributor of CASE and other professional security brands. Warranty and technical service on your system go through us as your installer, and Anabon supports us behind the scenes.” For the app, use the approved sentence: “CASE Connect is the official app experience for CASE systems. App features and remote access options should be confirmed by model, software version, and project configuration.” If the customer asks for a price list from Anabon, explain that CASE pricing is not published and that your quote is the price.
FAQ
Does Anabon sell to end users or property owners?
No. Anabon is strictly B2B and sells only to installers, integrators, dealers, low-voltage contractors and approved business accounts in the US and Canada. End users are redirected to their installer: “For warranty and service, please contact the installer or company that supplied your system. Anabon supports warranty and technical service through our installer, dealer, and business-account network.”
Is CASE Anabon’s own brand?
No. Anabon is a key North American distribution and channel partner for CASE. The approved description is “Anabon distributes, supports, and develops the CASE brand in North America.” In a bid or proposal, describe Anabon as a North American B2B distributor of CASE and other professional security brands, and ask Anabon for per-SKU documentation whenever the reviewer needs more than a sentence.
Can I publish CASE prices on my website or online store?
No. CASE pricing does not appear publicly online, and partners do not publish it either. You receive private pricing through login, your approved business account and direct quotes, so your customer only sees the price you decide to quote. If you see a CASE price published anywhere online, report it to Anabon so the channel rules keep protecting every partner.
Are CASE products NDAA compliant?
CASE offers NDAA-compliant options for compliance-sensitive projects. Anabon confirms the exact products and provides the official compliance documentation for each project. Do not write “all CASE products are NDAA compliant” in a bid; list the SKUs on your camera schedule and request the per-SKU documentation and project-specific confirmation before you answer the consultant or the procurement officer.
What does “warranty goes through the installer” mean in practice?
Your customer calls you, not Anabon. You open the case under your business account, Anabon coordinates the warranty and RMA process with you, and you close the loop with the customer. CASE cameras and CASE NVRs carry a 6-year warranty, CASE PTZ cameras carry a 3-year warranty, CASE accessories carry unlimited warranty, and hard drives are supported through back-to-back manufacturer warranty.
